Sage 300 People - Issues and Solutions

Sage 300 People

Known Issues & Solutions

01

WebSS

Application

02

03

Reports

04

Technical

Other

05

WebSS

Area

Solution

Description

Title

When trying to send notifications via WebSS but if you click Save and Send the notification is not sent and one cannot access it under sent items or draft. Error "An Unknown Error Occurred".

Issue No: 12611 - Corrected in release 18.3.1.0

Notification on WebSS unknown error occured

WebSS

Inactive Bank (FNB) is still available in WebSS but not in People

Inactive Bank Account

Issue No: 12610 – No current workaround

WebSS

WebSS

When logging into ESS, the initial login takes about 1 minute.

This was resolved in Release 18.3.1.2

ESS Takes long to log in

Application

Description

Title

Area

Solution

Leave

Carry Forward Negative Leave

Issue No: 12575- Backlog

When Carry Forward Negative Leave is not ticked it does take over the negative leave balance

Closing Balance under External Detail is incorrect.

Job Costing Payslip - External Payment Balance

Issue No: 12549- This will be corrected in September 2018 release

Payslip

This will be resolved in the next Release.For now, one can remove the tick manually if needed.

On Update 18.3.1.0 development plan is true on Self Service Setup - Company rule setup.

Self Service

Development Plan = True

Reports

Title

Solution

Area

Description

Reports

On the staff compliment report one cannot drag the ... bar down to view the additional selections. One has to scroll on the right-hand side to make selections.

Staff Compliment Report Additional Selection screen layout

Issue No: 12543 – September 2018

On update 18.3.1.0, one cannot add any filters on any Dynamic reports.

Dynamic Reports

This is resolved in Release 18.3.1.2

Dynamic Report Filters

If the ESS Report type is set to None, after installing the update it is changed to Both

Issue will be resolved in next release due September 2018.For now, one can change it back to None manually.

ESS Report Types changes back to default settings after update

Reports

When printing the payslip for one company rule the leave balance of the first employee prints on all employees.

This will be resolved in the Release 18.3.1.2

Incorrect leave balances on Payslip

Reports

Technical

Area

Solution

Description

Title

Reports

Error is resolved in Release 18.3.1.0

System.OutOfMemory Error

Exception of type 'System.OutOfMemoryException' was thrown on Reports

Other

Description

Title

Solution

Area

Do not re-employee warning on take on batch

This will be resolved in Release 18.3.1.2

Batches

This will be resolved in the next Release

Data

If you export data from People to excel, you cannot use the calculations in excel.

Solution to be confirmed as the issue is with Dev Express

Export data to excel

A new Generic tax file will be created and sent to all applicable customers. Remove the Future Termination date for now.

When Final Calculation is in future period, the tax factor applied on the Gross Income used for Consolidated Relief calculation is incorrect.

Employee tax

Future Terminations in Nigeria tax country